Manufacturers
Warranty Repair Form
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Please use this link or email info@offgridtouring.au for a manual copy of the warranty form.
Common Issues
Fridges
Fridge doesn't turn on
Is the Main isolator / Battery management switch on?
Are the caravans batteries charged?
Check fuse?
Powers on but not getting cold on 240v and Gas
Is the caravan level?
Fridge doesn't work on 240v
Mains turned on?
Fridge switch is on? (Found in the overhead cupboard)
Fridge outlet is on? (Found in cupboard under the fridge)
Fridge doesn't work on Gas
Are the gas bottles turned on?
Are the gas bottles empty?
Is there an air lock in the system? (turn on stove to clear air from gas pipes)
Is the gas valve turned on? (Found in cupboard under the fridge)
Fridge doesn't work on 12v
Is the trailer plug pins clean and adjusted?
Is the car running?
Is the car's rear power supply fuse blown?
Water coming out of the fridge.
Is the door closed correctly? (check seal has made contact with frame)
Is everything is the fridge in a sealed container?
Is the drain tray blocked? (Drain tray is locationed half way down the back wall of the fridge. Items pushed againest the back wall can cause water the redirect away from the drain tray
Hot Water System
Hot Water System doesn't turn on
Is the Main isolator / Battery management switch on?
Are the caravans batteries charged?
Check fuse?
Powers on but not getting Hot on 240v and Gas
Is the tempering valve set to the correct temperature?
Hot water system doesn't work on 240v
Mains turned on?
Hot water system switch is on? (Found in the overhead cupboard)
Hot water system outlet is on? (Found near the hot water system)
Hot water system doesn't work on Gas
Are the gas bottles turned on?
Are the gas bottles empty?
Is there an air lock in the system? (turn on stove to clear air from gas pipes)
Is the gas valve turned on? (Found under the van or close to the rear of the hot water system)
Air conditioner
Aircon unit doesn't work on 240v
Mains turned on
A/C switch is on (Found in the overhead cupboard)
Remote battery are charged
stoves & ovens
Not igniting on Gas
Are the gas bottles turned on?
Are the gas bottles empty?
Is there an air lock in the system? (Keep trying to clear the lines)
Is the gas valve turned on? (Found in cupboard under the oven)
Is the ignition spark happening?