Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or book a service from Off-Grid Touring (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. We refer to this as “Device Information.”

When you book a service, we collect specific information required to facilitate our mobile technical support:

  • Identity Data: Name, email address, and phone number.

  • Location Data: Billing address, service/site address, and GPS coordinates (essential for locating off-grid rigs).

  • Payment Data: Payment information processed via our secure third-party payment gateway.

2. How We Use Your Personal Information

We use the information we collect to fulfill bookings made through the Site, including:

  • Service Logistics: Calculating travel fees based on your postcode and navigating to your specific location.

  • Communication: Sending appointment confirmations, arrival texts, and invoices.

  • Fraud Prevention: Screening bookings for potential risk or fraud (specifically via IP addresses).

  • Marketing: Providing you with information or updates regarding our services if you have opted in to receive them.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate effectively:

  • Navigation Services: We may share your location data or coordinates with mapping tools to ensure our mobile units can reach you.

  • Analytics: We use Google Analytics to help us understand how our customers interact with the Site.

  • Legal Compliance: We may share information to comply with applicable laws or to respond to lawful requests for information.

4. Data Retention

When you book a service, we maintain your Service Booking Information (including past location data to simplify future service calls) for our records unless you explicitly ask us to delete this information.

5. Your Rights

If you are a resident of Australia, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

6. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices or to make a complaint, please contact:

Trade Name: Off-Grid Touring

Phone: +61 492 900 814

Email: gary@offgridtouring.au

Location: Warragamba NSW 2752, Australia