Refund policy
Service Refund & Cancellation Policy
At Off-Grid Touring, we stand behind the quality of our onsite technical work. As a mobile service provider, our policy covers Service Call-Out Fees, Labor, and Installed Components.
1. Service Call-Out Fees
This fee covers the logistics of bringing our mobile unit and technician to your location.
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Standard Cancellations: Refund of the call-out fee minus the original & refund transaction fee if cancelled with more than 24 hours' notice.
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Late Cancellations: Non-refundable if cancelled within 24 hours of the appointment, as this time was reserved specifically for you.
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Local Zone (Postcode 2752): No call-out fee applies; no travel refund is applicable.
2. Parts & Components
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Ordered-In Parts: Cancellation of services requiring ordered-in parts will incur a 10% restocking fee plus any shipping costs required to return items to our suppliers.
3. Labor & Workmanship
We take pride in our off-grid setups. If you are unsatisfied with the quality of our work:
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Please contact us at gary@offgridtouring.au within 30 days of the service date.
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If the fault lies with our workmanship, we will return to make it right at no additional charge.
4. Exclusions
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User Damage: We cannot offer refunds for equipment damaged due to improper use, off-road accidents, or modifications made by the customer after our technician has departed.
5. Refund and Processing Time
To request a refund, please email gary@offgridtouring.au with your order/invoice number:
Approved refunds are processed within 5 business days. Please note that your bank or credit card company may take an additional 2–5 business days to post the funds to your account.
Contact Us
Trade Name: Off-Grid Touring
Phone: +61 492 900 814
Email: gary@offgridtouring.au
Location: Warragamba NSW 2752, Australia